MARK MANQUEN, CPA, MST
Mark is responsible for fostering a culture of growth, innovation, and exemplary customer service. Over the last ten years, Mark – along with a best-in-class management team – has led RDS Services to double-digit plus per annum revenue growth, reinvesting a significant amount of this revenue back into solidifying team structures. As a result, RDS Services has become one of the preeminent privately-held subsidy recovery firms nationally.
Mark’s well-rounded background in public accounting (UHY) and private sector finance (auto industry) enables him to provide strategic direction to clients, guiding them through the increasingly complex world of healthcare – always with an eye on the future. He is a frequent speaker and lecturer and has been an advisor called upon by insurance companies to provide expertise on the state of the retiree healthcare markets.
Mark earned a BBA in Finance from the University of Michigan and a Master’s of Science and Taxation from Walsh College. He is also a Certified Public Accountant.
John is responsible for implementing and maintaining best practices throughout the firm. John has created best practices that include service standards, collective bargaining strategy and review, retiree analysis, account management, and financial reporting. John’s background includes over ten years working as a financial analyst in the healthcare consulting field. He has provided support and testimony in mediations, unfair labor practice hearings, and 312 arbitrations. John has leveraged his experiences in the Michigan municipal marketplace into annual seminars on topics such as financial implications of PPACA, retiree healthcare, and pooling.
John earned a BS in Business Management from Oakland University. He also holds his Michigan resident Life, Accident, and Health license.
National Sales Director
George’s role is to develop markets for RDS and act as the sales liaison providing support to prospects and clients. He has a proven track record of managing relationships with c-suite managers and producers in the B2B sales environment. His technical skills in the insurance field range from RDS to individual market products, Medicare and large group benefits that include, but are not limited to, Request for Proposal (RFP) process with analytics of self-funded plan design, plan renewals that include development of cost saving measures while maintaining benefits, strong self-funded experience and compliance with Human Resource Information Systems. His 25 plus years of management experience combined with years of working in various roles from sales, telemarketing, data base management, personal management and underwriting have given him the ability to develop strategic relationships that lead to multi-year, co-marketing sales engagements.
George received an AAS in Business from State University of New York, NY, May 1991; Certified Financial Planner (CFP), College of Financial Planning, Denver, CO, June 1996. Human Relation BA candidate for 2018. Mr. Fox was elected to the Governing Council for the City University of New York in 2017. Other Accomplishments include authoring the book, Medicare Entitlements Exposed, published by Outskirts Press, 2013. He is also carries the following licenses: Health, Accident and Life (LA) License in all 50 states; Property Casualty, Brokers (BR) License, New York; Public Adjuster (PA) License, New York; Series Seven Securities License (Series 7-63).
RDS Program Manager
Aimee brings 15+ years of experience in the specialty pharmacy and pharmacy benefit management industry as the RDS Services Program Manager. Her extensive background with core process management, administration of regulatory procedures, and collaboration with business partners to enhance system capabilities will add an extra layer of operational support to all of the valued RDS Services clients. Aimee’s robust expertise in creating process improvement initiatives, maintaining customer satisfaction and leveraging organizational service portfolios enable her to produce quality outcomes for members and clients. Aimee graduated from Grand Valley State University with Bachelor’s degrees in Biomedical Sciences and Nursing.
Patty Kanaras, SHRM-CP
Human Resource Director & Controller
Patty joined the management team in 2013 and is responsible for accounting, human resource and office operations management. She has over 20 years of progressive experience in these areas. Patty’s focus is to maintain the integrity of accounting, as well as the effectiveness of human resource management and efficiency of office operations. Patty graduated from Western Michigan University with a BBA degree in Finance. She is a member of the Society for Human Resource Management and has achieved the designation of Certified Professional.
REGINA HALL, MCSE
RDS Operations Manager
Regina is responsible for the import, translation, and analysis of eligibility and claim data with the purpose of identifying opportunities for additional Retiree Drug Subsidy funds.
Regina is a Microsoft Certified Systems Engineer. She earned her degree in French Language and Literature from the University of Michigan and an MBA in Computer Systems from Baruch College City University of New York.
Paul is responsible for the import, translation, and analysis of eligibility and claim data with the purpose of identifying opportunities for additional Retiree Drug Subsidy funds.
Paul spent 20 years in IT as a programmer/analyst for a third-party benefits administrator before joining RDS Services. He graduated from Spring Arbor University with a Bachelor of Arts Degree in both Mathematics and Literature, and has Computer Programming certification from Control Data Institute.
Jennifer is responsible for supporting clients with the completion of all tasks related to their RDS applications. This includes submitting Applications, Payment Requests, and Reconciliations in the Center for Medicare and Medicaid Services (CMS) website.
Jennifer joined the RDS team with over 10 years of sales and customer service experience. She earned a Bachelor’s degree in Business Administration from Calvin College in Grand Rapids, Michigan. Jennifer also attained a Bachelor of Arts degree in French and participated in a study abroad program in Paris, France.
This is a multi-faceted role which involves executing the business plan around our latest service line Enhanced Care Management Program. Lauren’s focus is on establishing protocols for our new program, sales support and service line expertise. Lauren earned her B.S. degree in Business Administration from Wayne State University.
Huong’s role is to maintain and continue to improve RDS’s proprietary software. This includes developing stored procedures to optimize the import process and improving routines to enhance the claims identification processes, including continual improvement of the “unique member” identification processes. Huong is also instrumental in optimizing data integrity design through the use of multiple databases.
Before joining RDS, she was the IT Project Leader of NGS CoreSource developing adjudication claim systems for health care and pharmacy claim integrations.
Huong is a graduate of Wichita State University with a B.S. degree in Computer Science.
Junior Programmer/Business Analyst
Josh’s role is to support the work being performed by the Business Analysts and Programmer. He works with the programming team to test and employ system enhancements, and also works closely with other Business Analysts to troubleshoot data anomalies.
Joshua is a graduate of the University of Michigan with a B.S. degree in Computer Science.
Rob is responsible for the overall integrity of the claim and member data received from vendors and clients in addition to what is housed in our company database. He has joined the team with strong analytical skills, quantitative and problem-solving abilities and a thorough knowledge of relational database theory and practice. Rob is a dedicated client service professional who works directly with our RDS Program Manager. He received a Bachelor’s of Science in Business Administration degree from Wayne State University; dual majoring in Management and Information Systems Management.
Ray has joined the team as a Data Analyst with over 10 years of information technology knowledge. He possesses strong analytical and logical skills implementing simple to complex technological solutions geared toward meeting and maximizing business efficiency. He received a Bachelor of Arts in Telecommunication with a minor in Business Administration from Michigan State University.