RDS Services Client Satisfaction Survey

31 October 2011 / ERRP / 0 Comment

RDS Services recently compiled the results from its bi-annual Client Satisfaction Surveys. We are proud to report a very positive response rate and very satisfied Early Retiree Reinsurance Program and Retiree Drug Subsidy Program clients.

This Survey was sent to all RDS Services clients who are involved in either the Retiree Drug Subsidy Program or both the Retiree Drug Subsidy and Early Retiree Reinsurance Program. 

 The purpose of this Survey was to gain an understanding of the satisfaction level of our clients who utilize our services, and to determine what we need to do as a company to improve. Participants were asked to respond to questions indicating the following levels of satisfaction: 1) Extremely/Excellent; 2) Above Average; 3) Average; 4) Fair; 5) Poor; or 6) No Response. The survey addressed the following areas:

Timeliness and completion of all the functions we complete on your behalf related to both the RDS and ERRP:

-          94% of our clients respond with excellent or above average

Response time to your questions and concerns:

-          100% of our clients respond with excellent or above average

Knowledge of both the Retiree Drug Subsidy and Early Retiree Reinsurance Program:

-          100% of our clients respond with excellent or above average  

Satisfaction with our quality of work:

-          100% of our clients respond with excellent or above average

Communication with our clients regarding updates and new

information regarding Programs:

-          100% of our clients respond with excellent or above average

Proactive habits on behalf of our clients:

-          94% of our clients respond with excellent or above average

Positive and polite attitude towards our clients:

-          100% of our clients respond with excellent or above average

Overall rating of RDS Services for level of services and management:

-          100% of our clients respond with excellent or above average

Clients, when asked whether they would recommend us to other organizations responded 100% with Yes and many commented saying they Already have.