We offer a challenging and rewarding career opportunity in a high energy, fast paced environment. The importance of time management, organizational skills, attention to detail and teamwork cannot be overstated. Salary range is competitive and is commensurate with experience. Compensation package will also include a performance bonus program. Full range of benefits offered including 401k plan, paid vacation and generous holiday schedule.

If interested, please send resume and cover letter with salary requirements to Patty Kanaras at pkanaras@rdsservices.us


RDS Program Account Coordinator


RDS Program Account Coordinator

Employee Type:



RDS Services



Reports To:

RDS Program Account Manager

Purpose of Role

The purpose of the RDS Program Account Coordinator is to support RDS clients and constituents with the completion of all time-sensitive tasks related to the Retiree Drug Subsidy (RDS) program, and to understand all aspects relating to the RDS website and RDS database.  The RDS Program Account Coordinator works directly with the RDS Program Manager, RDS Sales Director, clients and vendors.


We are looking for a candidate who has strong administrative skills, multi-task abilities, proficiency in Excel, the ability to adapt to RDS and ever-changing job duty fluctuations, as well as new technology.  This person must be an expert in time-management, possess strong customer service skills, have the ability to create good relationships with clients, vendors, etc and interact with the entire RDS team to accomplish the goals of the company.  Some access database experience is preferred, but not required.


Key Responsibilities

Strategy Development 10%
  • Attend meetings with RDS Team as required
  • Attend meetings as needed with Database Analysts to discuss database issues, changes and updates
Business Development 35%
  • Attend prospect and client meetings as needed
  • Establish strong relationships with clients, associated vendors and brokers in order to maintain ongoing client retention and pursue prospective new client opportunities
Staff Development 10%
  • Participate in all RDS conference calls and review RDS website communications in a timely manner


Delivery 45%
  • Manage ongoing administration of subsidy program including RDS Reopenings
  • Manage client accounts
  • Obtain retiree information from clients, prepare via RDS database, and upload to CMS through the RDS website as needed
  • Analyze member and claim data
  • Review and communicate response, weekly notification, and part D notifications to clients
  • Upload response, weekly notification, and part D notifications into RDS database
  • Maintain client retiree data in database
  • Identify and resolve subsidy issues and other administration issues as needed
  • Understand and interpret “Reason Codes”, and give guidance to clients on communicating to Medicare eligible retirees
  • Coordinate and complete client applications in accordance with established CMS deadlines
  • Coordinate and complete client reconciliations in accordance with established CMS deadlines
  • Assist in the review of claims data received by carriers (PBMs), make corrections, and submit to CMS for subsidy payment
  • Communicate important RDS program notifications to clients and complete or assist in updating RDS website as needed
  • Responsible for analysis of all RDS reporting outputs including detailed and thorough reviews of deliverables subsequent to established quality control protocols

Educational / Experience Requirements

  • 3+ years in customer service and/or sales field a plus
  • Medical billing, PBM or pharmacy background a plus
  • Bachelor’s degree in accounting, finance, management, or information systems a plus

Skill Requirements (Novice, Proficient, Expert, Master)

General Skills:

  • Problem solving:  Master
  • Logical thinking:  Master
  • Ability to analyze data: Master
  • Customer service: Expert
  • Oral and written communication: Expert
  • Time management: Expert
  • Organizational: Expert
  • Ability to multi-task: Expert
  • Ability to work with a team: Proficient
  • Ability to work in a changing environment:  Proficient
  • Adapt to job duty changes and new technology: Proficient


Systems Skills:

  • MS Excel: Expert
  • MS Access: Novice
  • MS Word: Proficient
  • Internet:  Expert